General Conditions

Legal Info

Casanova Golf & Cultural Experiences (Casanova Golf, S.L.) is a licensed and bonded travel company that protects each of its clients by fulfilling every legal, financial and insurance obligation required under Spanish law for wholesale-retail travel companies. Addressed in Avda. Cardenal Herrera Oria 298, Madrid, Spain with fiscal number CIF: B86921913. Madrid Companies Registry, Volume 31.817, Folio 172, Sheet M-572575.  Travel agency License Number CICMA 2969. We provide full financial protection for our package holidays.

1. Accuracy

We have taken all care to ensure published information and prices on our website (www.casanovagolf.com) and/or brochures are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking.

2. Tour Inclusions and quoted tour prices

All tour costs are based upon the specified services in your customized itinerary as per the “Included” section. Tour costs generally include accommodations; private sightseeing with local, English-speaking guides, admission fees (unless otherwise specified); meals as indicated in detailed itinerary (B=breakfast, L=lunch, D=dinner); accommodation taxes and service charges; regional surface transportation, train station, government the full services of Casanova Golf S.L. before, during, and after your trip. Itemized cost breakdowns are not available. Please refer to the “Included” section of your personalized itinerary for detailed information regarding which services are included in your tour cost.

Quoted tour prices include extensive personalized planning and operational charges, and are based on current rates of exchange, tariffs and taxes as of the date of issuance of your itinerary. Prices are valid for the travel dates specified in your confirmed itinerary. Prices are based on the number of travelers in your party; additions to or withdrawals from the group may alter the price for each participant.

Tourist tax: in some countries hotels may require payment of a fee or tax locally. Please enquire of us for further details.

3. Not Included

Unless otherwise specified in your detailed itinerary, international flights, private air charters, airport departure taxes, gratuities, laundry, alcoholic beverages, excess baggage charges, visa fees for visas obtained on arrival, travel insurance, tours indicated as optional or not specified in the itinerary, items of a personal nature, and any items not specifically listed as included, are not included.

4. Travel insurance

It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. Details of a policy suitable to cover your arrangements are available by contacting info@golfcasanova.com. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

5. Special Requests

Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

6. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

7. Booking confirmation and payment terms

You must make payment for your arrangements in accordance with the instructions we give you. Generally speaking, in order to reserve your place, a deposit must be paid at the time of booking. The full balance must also be received prior to any date we may specify, which will usually be 60 days/8 weeks prior to your intended departure date. Bookings made eight weeks or less before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable. If there are specific payment conditions for particular arrangements, these will be referred to in the paragraph headed “Payment” in your enquiry.

8. Booking changes or cancellations

Changes

In case you have to change any of the pre-confirmed services, the number of persons in your group or transfer your booking to another person, the person who originally booked the holiday must send us written notice by email.

Cancellation costs:
We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in canceling or changing your arrangements, all such changes and cancellations will be subject to charges. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you. If there are specific cancellation conditions for particular arrangements, these will be referred to in the paragraph headed “Cancellation Policy” in your enquiry. If no such specific conditions are detailed, cancellation charges set out below shall apply.

Since we incur costs in canceling your travel arrangements, such as for the flights which are non-refundable in all cases, you will have to pay cancellation charges as follows:

• More than 30 days – Deposit only
• Between 15 and 30 days – Deposit and 50% of final payment
• Less than 15 days 100% of holiday cost

The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) canceling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply canceling.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

9. If we change or cancel your holiday

Changes

It is highly unlikely that any changes will be made to your holiday and any changes that do occur are usually minor. If a major change occurs you will have the option of either i) accepting the change ii) purchasing another holiday from us or iii) canceling your holiday

Cancellation

We reserve the right to cancel your holiday, but if we do you will be offered the choice of a full refund or a holiday of comparable standard.  On no account will we cancel your holiday within 8 weeks of departure other than for reasons of force majeure or in the event that payment is not received by the due date.

Cancellation Compensations:

A cancellation compensation of 5% of the total cost of the tour if the withdrawal takes place over 10 days and less than 60 days before the date of the travel; 15% between 3 days and 10 days, and 25% within 48 hours prior to departure.

No compensations will be applied for reasons of force majeure.

10. Price changes

The price of your holiday is subject to surcharges on the following items: Governmental action, currency, aircraft, fuel, overflying charges and airport charges. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.
If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.
Any surcharges will be notified to you no later than 30 days prior to departure.

In exchange for this guarantee, we will not make any refunds in the event of a favorable variation to currency rates.

No price changes will be applied 20 days prior to departure.

11. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, the threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure

Special note on COVID-19 situation

The Covid-19 pandemic has created an unparalleled global crisis for the entire travel industry leading to an unprecedented amount of cancellations and curtailments throughout the world. Consequently, Casanova Golf, in line with other travel companies is applying exceptional measures when dealing with these bookings. Casanova Golf are offering Refund Credit Notes to all customers which can be used to secure a new Casanova Golf holiday.

Should a PCR test be required to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night’s stay, changes of hotel or flights) any additional expenses will be the customers’ responsibility and must subsequently be claimed from their insurance company.

12. Passports, Visas and Documentation

All passports, visas, and health documentation are your responsibility.  If you are refused travel entry into a country because of documentary irregularities Casanova Golf S.L. cannot be held liable.

13. Descriptions

The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on on-site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage, or inconvenience in such circumstances.

14. Alterations of Arrangements

Should events beyond our control require it, Casanova Golf S.L., reserves the right to alter or modify the itinerary without advance notice, to withdraw any tour component from your trip and/or to substitute a tour component of equal standard.

15. Tee times

Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.

Please also be aware that some golf courses may pair you up with other golfers during peak times.

“No-shows” and non-used green fees

This will not entitle any player to reimbursement in any of the golf courses selected. Non-used green fees will not be refunded.

16. Course Conditions

We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, or weather conditions etc. Golf course closure due to bad weather conditions is at the discretion of the golf course.

17. Handicap Certificates

In some cases, certificates must be produced prior to play.  We recommend you take a Certificate with you to avoid any disappointment.

18. Complaints

If you experience a problem during your holiday, please immediately inform the relevant supplier (e.g. your hotelier) so that they can take steps to put things right. You should also contact us by emailing info@golfcasanova.com and we will do our best to put things right. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.

Casanova Golf recommends that any customer who wishes to make a complaint about the services contracted, or those that have been contracted incorrectly, by the hotel or by the relevant supplier acting on behalf of the hotel, to make their complaint known within 24 hours of their arrival.

If you do not receive a satisfactory reply to your complaint, we recommend that you send the details in writing to the hotel or the relevant supplier, and additionally, we recommend that you send a copy to us by email: info@golfcasanova.com

In the event of Casanova Golf failing to provide contracted services, or if they are provided incorrectly, the consumer is required to make a written complaint within 30 days from the end of the trip in question.